The team spends 8–12 hrs/week sorting and replying to multilingual reviews. Tone varies between staff members. Replies take 24–72 hrs to go out.
The agent drafts 90% of replies in the right tone and the right language within 15 minutes. The manager validates in 2 minutes. Perfect consistency, turnaround divided by 10.
In the 4–5★ hotels we support in French-speaking Switzerland, the front-desk team spends on average 1 hr 45 min a day sorting and replying to reviews. An agent calibrated on the Brand Bible absorbs 70% of that volume with human validation, freeing the team for in-person hospitality and service.
Eight use cases,
concrete.
- Sorting and replying to Booking, Google and TripAdvisor reviews in 4 languages
- 24/7 concierge on your website (multilingual chat, human escalation)
- Internal FAQ for staff (procedures, HR, suppliers)
- First-level support with routing to the right person
- Replies to simple quote requests with information gathering
- Pre-qualification of inbound leads before handover to sales
- Personalised appointment reminders and confirmations
- Post-service satisfaction surveys
The Arkneys method
for this agent.
Calibration on your Brand Bible (tone, forbidden words, house phrasing). Systematic human validation during the first 4 weeks, then an adjusted rate. Dashboard: autonomous resolution rate, hours saved per week, customer satisfaction.
Pricing
Pricing adapted to your scope. Communicated after a first scoping conversation. Exit possible every quarter.
And for you,
concretely?
The Express Audit hands you a printed 8–12 page deliverable with the use cases specific to your business, quantified.